Terms and conditions

Acceptance of terms and conditions

By accessing and using this website, identified with the domain name www.marvilla.mx, property of MARVILLA, the client is accepting the Terms and Conditions of Use contained in this agreement and expressly declares his/her acceptance using electronic means for this purpose, in terms of the provisions of article 1803 and other related articles of the Federal Civil Code.

For the purposes of this agreement, the parties agree that "client" shall mean any person of any nature who enters the website www.marvilla.mx and/or any of the subpages that display its content and/or any person of any nature who registers and/or uses any of the services offered through said page.

If the client does not fully and completely accept the Terms and Conditions of this agreement, he/she must refrain from accessing, using and observing the website and/or any other service offered by MARVILLA.

In the event that the client accesses, uses and observes the Site, this will be considered as an absolute and express acceptance of the Terms and Conditions of Use stipulated herein, the other documents incorporated therein by reference, as well as the laws and regulations applicable in accordance with the legislation in force for the use of the website.

MARVILLA will not keep an individual copy of this agreement between the client and the Company, so the client is advised to keep a copy of these Terms and Conditions of Use for their own records.

In the event that the client violates the provisions of these Terms and Conditions of Use, MARVILLA may cancel its use, as well as exclude the client from future operations, and/or take legal action it deems appropriate for its interests.

Use of the Site www.marvilla.mx/ 

The client and MARVILLA agree that:

• In order to use the Website, the client must be at least 18 years old or be accessing under the supervision of a parent or legal guardian.
  
  
• MARVILLA grants a non-transferable and revocable license to use the Website, pursuant to the Terms and Conditions of Use described, for the purpose of purchasing personal items sold on the same Page. The client may only print and/or copy any information and/or image contained or published on the website www.marvilla.mx/ exclusively for personal use, therefore the commercial use of said information is expressly and strictly prohibited. In the case of being a legal entity, it shall be subject to the provisions of article 148, section IV of the Federal Copyright Law. The reprinting, publication, distribution, assignment, sublicense, sale, electronic or other reproduction, partial or total, of any information, image, document or graphic that appears on the website www.marvilla.mx/, for any use other than personal non-commercial use is expressly prohibited to the client, unless he or she has prior written authorization from MARVILLA. Any violation of these Terms and Conditions of Use will result in the immediate revocation of the license granted herein, without notice.
  
  
• Certain services and related features that may be available on www.marvilla.mx/ may require registration or subscription. The client acknowledges that, by providing personal information, he/she grants MARVILLA the authorization indicated in article 109 of the Federal Copyright Law. If the client decides to register or subscribe to any of these services or related functions, he/she agrees to provide accurate and updated information about himself/herself, and to promptly update that information if there is any change.
  
  
• Each Site customer is solely responsible for maintaining secure passwords and other account identifiers. The account holder is fully responsible for all activities that occur under his or her password or account. Furthermore, the customer must notify the Company of any unauthorized use of his or her password or account. In no event shall MARVILLA be liable, directly or indirectly, for any loss or damage of any kind incurred as a result of the customer's failure to comply with this section.
  
  
• During the registration process, the customer agrees to receive promotional emails from www.www.marvilla.mx/ However, later, the customer may choose not to receive such promotional emails by clicking on the link at the bottom of any promotional email.
  
  
• MARVILLA reserves the right to block access to or remove in whole or in part any information, communication or material that, in its sole judgment, may be: i) abusive, defamatory or obscene; ii) fraudulent, artificial or misleading; iii) in violation of copyright, trademarks, confidentiality, trade secrets or any intellectual property rights of a third party; iv) offensive or; v) that in any way contravenes the provisions of this agreement.
  
  
• MARVILLA does not presume that the content of its Page may be legally viewed outside of the United Mexican States. Access to the content may not be legal for certain persons or in certain countries. If the client accesses the content from outside of the United Mexican States, he or she does so at his or her own risk and is responsible for compliance with the laws within the jurisdiction in which the client is located.
  
  
• Customers are prohibited from violating or attempting to violate the security of the Website and MARVILLA's Affiliated Websites; Customer is prohibited from: (a) accessing data which Customer is not authorized to use or logging into a server or account which Customer is not authorized to access; (b) attempting to probe, scan or test the vulnerability of a computer system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with the use of any other customer, hosting service or network, including, without limitation, by transmitting a virus to the Website or MARVILLA's Affiliated Websites; causing such sites to become overcrowded by "flooding," "spamming," "mailbombing" or "crashing"; (d) sending unsolicited email, including promotions and/or advertising of products or services, or; (e) forge any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting.
  
  
• The Client acknowledges that violations of computer system or network security may give rise to civil or criminal liability. MARVILLA will investigate situations that may involve such violations and reserves the right to report such actions to the authorities; the Company will cooperate with the competent authority in the investigation of such violations in accordance with the terms established in the applicable legislation.
  
  
• In order to properly access the Website, customers must have the necessary equipment and facilities for their Internet connection (computer, telephone, modem, programs, etc.), and the use of this equipment is their sole responsibility.
  
  
• MARVILLA is exempt from any liability that may occur due to interruptions or suspensions of the Internet access service caused by failure in the telecommunications system, in the supply of electrical energy, unforeseen events or force majeure or an action by third parties that may disable the equipment that provides access to the network.
  
  
• For the above reasons, MARVILLA is not responsible for any damage, harm or loss to the client caused by failures in the system, on the server or on the Internet. The Company will also not be responsible for any virus that could infect the client's equipment as a result of accessing, using or examining the Website or as a result of any transfer of data, files, images, texts or audio contained therein. Clients may NOT attribute any liability or demand payment for damages or losses, due to technical difficulties or failures in the systems or on the Internet. MARVILLA does not guarantee continued or uninterrupted access and use of the Website. The system may eventually be unavailable due to technical difficulties or Internet failures, or due to any other circumstance beyond the Company's control; in such cases, an attempt will be made to restore it as quickly as possible without any liability being attributed to it. MARVILLA will not be responsible for any error or omission of content on the Website.
  
  

Customer Responsibility for Transactions

• The customer assumes responsibility for all costs, fees, taxes and claims arising from the use of this Website. The access data provided to the customer for his profile is intended exclusively for personal use and must be treated confidentially. The customer must change his passwords regularly. All transactions made through the profile account will be charged to the holder of the relevant profile account and will be binding.
  
  
• The customer is liable without limitation for direct and indirect damages, as well as consequential damages, which may be caused by gross negligence or illegal intent.

 

Intellectual and industrial property and copyright

MARVILLA acknowledges that it is the sole owner of the intellectual property rights, whether registered or unregistered, on the website www.marvilla.mx/ , including but not limited to: projects, software, source code, graphics, photographs, videos, images, music, sound, texts, logos, trademarks, domain names, trade names and data included on the Website www.www.marvilla.mx/ The entire content of our website is also protected by copyright as a collective work under the copyright laws in Mexico and international conventions. All rights reserved.

Customers are advised that such rights are protected by current Mexican and international legislation relating to intellectual and industrial property and copyright.

Copying, reproduction, adaptation, modification, distribution, commercialization, licensing, sending, disclosure, public communication and/or any other action that generates an infringement of current Mexican or international legislation on intellectual and/or industrial property, as well as the use of the contents of the Website without prior express written authorization from MARVILLA is prohibited.

In the event that the client transmits to MARVILLA any information, programs, applications, software or in general any material that requires to be licensed through the Website www.marvilla.mx/, the client hereby grants MARVILLA a perpetual, universal, free, non-exclusive, worldwide and royalty-free license, which includes the rights to sublicense, sell, reproduce, distribute, transmit, create derivative works, publicly display and perform them.

The provisions of the preceding paragraph shall also apply to any other information that the client sends or transmits to MARVILLA, including, without limitation, questions, criticisms, comments and suggestions for updating or improving the Website, whether these have been included in any space on the indicated page or by virtue of other means or modes of transmission known or developed in the future. In addition, when the client sends comments or criticisms to the website, he also grants MARVILLA the right to use the name that the client sends, within the framework of said review, comment, or any other content.

For the above, the client expressly waives in this act to carry out any action, demand or claim against MARVILLA, its affiliates or suppliers for any current or eventual violation of any copyright or intellectual property derived from the information, programs, applications, software, ideas and other material that the client himself sends to the Website www.marvilla.mx/ or shares in a MARVILLA Store.

In the event that the client considers that any content published on the Website violates intellectual or industrial property rights, the client may make a notification by contacting MARVILLA's Customer Service team (5564373773). The client must indicate: i) true personal data (name, address, telephone number and email address of the claimant); ii) a handwritten signature with the personal data of the owner of the intellectual property rights; iii) precise and complete indication of the content(s) protected by the intellectual property rights allegedly infringed, as well as the location of said violations on the referred Website; iv) express and clear declaration that the introduction of the indicated content(s) has been carried out without the consent of the owner of the intellectual property rights allegedly infringed; v) express, clear declaration and under the responsibility of the claimant that the information provided in the notification is accurate and that the introduction of the content(s) constitutes a violation of said rights.

The Website contains links to third party websites. These links are provided solely as a convenience to the Customer on the Website and do not imply that MARVILLA has endorsed the content of such third party websites. MARVILLA is not responsible for the content of linked third party websites and makes no representations regarding the content or accuracy of material on such third party websites. If the Customer decides to access third party websites through these links, he or she does so at his or her own risk.

Credits and promotions

MARVILLA will inform customers subscribed to the newsletter, via email, of future promotions and opportunities, with the respective dates and conditions.

Promotions will have specific terms and conditions, and customers interested in participating are responsible for reading and understanding these terms and conditions.

A coupon is understood to be a code generated and provided by MARVILLA which entitles the customer to enjoy a financial discount on any purchase made on the Website, by telephone or in a MARVILLA Store, in accordance with the terms and conditions previously stipulated by MARVILLA for its use and application. MARVILLA coupons cannot be combined with other coupons. Credits generated by MARVILLA promotional actions (coupons, etc.) may only be exchanged for products marketed by MARVILLA. Credits cannot be exchanged for other credits or cash.

MARVILLA reserves the right to suspend, annul and cancel any purchase or order made by the customer on the Website in which any type of coupon is used whose use does not adhere to the aforementioned rules, is used fraudulently, outside the validity or terms and conditions stipulated or in an improper manner by the customer.

Product Information

The information given about each product on the Website and on the products physically displayed in the MARVILLA store, as well as the photographs or videos relating to them and the trade names, brands or distinctive signs of any kind contained on the MARVILLA Website, are displayed for guidance purposes only. MARVILLA is not responsible for any errors or inaccuracies in the information about the product.

Availability and acquisition of products

All products offered on the MARVILLA Website are subject to stock and availability, so delivery time may vary upon prior notice from us.

Purchase of products

In order to purchase the products, the customer must pay for the selected products, taxes and corresponding shipping costs (shipping cost) through the payment service providers that MARVILLA makes available to the customer on the MARVILLA Website.

The customer may only purchase products from MARVILLA with delivery to an address within the MARVILLA delivery coverage areas in effect at the time of purchase. MARVILLA may have different delivery coverage for each of its products.

 

Order of acceptance and prices

All product prices indicated on the Website include VAT and any other taxes that may apply. However, these prices do not include the costs corresponding to the delivery of the products (shipping costs), which will be detailed separately in each order and must be accepted and paid by the customer as part of the total amount of the order.

 

Prices, promotions and availability are subject to change without notice.

The customer must consider that there are cases in which an order cannot be processed for various reasons. In this regard, MARVILLA reserves the right to deny or cancel any order for any reason, at any time. In addition, MARVILLA reserves the right to request additional information from the customer, before accepting the order or even after it has been accepted in the first instance.

MARVILLA will provide the most accurate pricing information for customers, however, certain errors may still occur, such as instances where the price of an item is not correctly displayed on the Website and/or instances where the price of an item displayed in a MARVILLA Store is not correctly displayed on the label or does not correspond to the current promotion. As such, the Company reserves the right to deny or cancel any order containing an item that has been purchased at an incorrect price. In the event that an item is priced incorrectly, MARVILLA may, at its discretion, contact the customer for instructions or cancel the order and notify the customer of such cancellation, as well as deny the sale in the MARVILLA Store at the displayed price and make the appropriate correction, or in the event that the purchase has been made, cancel such orders, whether or not the order has been confirmed and paid for.

If for any reason the price is set to $0.00 or $0.01, please contact the MARVILLA sales team (sales@m). Under no circumstances will these be deemed to be unpriced or given away and orders placed under this situation will be cancelled without notice. In the event of any discrepancies between the prices shown on the MARVILLA Website and the physical labeling in the MARVILLA Store for the same product, it must be verified that it is indeed the same product (same dimensions, color, materials), and if applicable, MARVILLA reserves the right to update the price of the product at that time in accordance with the retail price previously authorized by MARVILLA. In the case of promotional campaigns that are applicable only in the Store and/or in a particular location and/or on a certain number of pieces of one or more products, MARVILLA reserves the right to offer a different price than that indicated on the Website or in the Store on other products of the same type, as these are selected pieces.

 

Pay

Payment for orders placed on the MARVILLA Website may be made using any of the payment methods offered by the Website, including, but not limited to: credit card, debit card, bank transfer or Stripe. The list of payment methods offered may be subject to change at any time without prior notice to customers. The order number assigned when making the transaction on MARVILLA is for informational purposes only and does not imply acceptance of the transaction by MARVILLA. In the event of any problem with your order, the customer will be notified by email or telephone. Payments made on the MARVILLA Website by credit card, debit card, bank transfer or Stripe are subject to analysis and approval by MARVILLA. MARVILLA reserves the right to request official documents from the customer as a means of validating the process of purchasing products through the MARVILLA Website, to validate ownership and correct use of the payment method, and, where appropriate, to cancel the payment made at its sole discretion.

Once the purchase has been made by the customer, through implicit acceptance of the Terms and Conditions of Use, MARVILLA will send an email to the customer informing them of the details of the purchase made.

MARVILLA will send the purchase confirmation via email. Only after payment confirmation will the products be released for delivery to the delivery address indicated by the customer.

In the event that the corresponding Banking Institution is unaware of the charges made by the client via credit card and derived from operations carried out at MARVILLA, MARVILLA reserves the right to initiate the corresponding legal actions and establish criminal or civil liabilities as the case may be or of any other nature, as well as to carry out all internal actions that may range from charging the client's credit card again to definitively deregistering the client from the Website, for which no prior authorization from the client will be required.

Modifications to the Site www.marvilla.mx/

MARVILLA may at any time and when it deems appropriate, without notifying the client, make corrections, additions, improvements or modifications to the content, presentation, information, services, areas, databases and other elements of said website, without this giving rise to or entitling the client to any claim or compensation, nor does this imply recognition of any liability in favor of the client.

Validity, termination and modification of the Terms and Conditions of Use

The Company, as well as the client, acknowledge that the Terms and Conditions are of unlimited validity, and will enter into force upon their publication on the Website.

MARVILLA reserves the right to make changes to this document without prior notice. For this reason, MARVILLA recommends that the client reread this document regularly, so that he/she is always informed of any changes. Changes to the agreement will become effective immediately after their publication on the Website. Once the changes have been made, it will be presumed that the client who continues to use the Website will have full knowledge of, read and agreed to the amended Terms and Conditions.

If the customer does not accept the modified terms and conditions, he/she must stop using the Website or visiting the MARVILLA Store.

MARVILLA may at any time suspend access to the Website and/or terminate these Terms and Conditions. Termination of these Terms and Conditions shall not in any case imply that MARVILLA shall be required to compensate the customer.

Subsistence

These Terms and Conditions of Use, as well as the additional terms, constitute the entire agreement between the parties, and replace any other agreement or agreement previously entered into. Any clause or provision of this agreement, as well as the additional terms, legally declared invalid, will be eliminated or modified at MARVILLA's discretion, in order to correct its defect or flaw. However, the rest of the clauses or provisions will maintain their force, binding force and validity.

 

Additional Terms

Occasionally, MARVILLA may revise, update and/or add to the Terms and Conditions of Use of this agreement additional provisions relating to specific areas or new services provided on or through the website www.marvilla.mx/, which will be published in the specific areas or new services of said website for your reading and acceptance. The client acknowledges and accepts that said additional terms form an integral part of this agreement for all legal purposes.

 

Applicable law and jurisdiction

These Terms and Conditions of Use shall be interpreted and governed by the laws in force in Mexico, Mexico City, waiving the application of the Convention on the International Sale of Goods.

 

Assignment of rights

The rights granted to the client must be considered as personal rights and the client may not assign or transfer them, nor authorize any third party to use them in any way. MARVILLA may assign all or part of its rights and/or obligations to any third party, subsidiary or parent company of MARVILLA without prior authorization from the client. By virtue of such assignment, MARVILLA shall be released from any obligation in favor of the client, established in this agreement.

 

No waiver of rights

Failure by MARVILLA, its affiliates or suppliers to exercise any right or action arising from this agreement shall at no time be construed as a waiver of such rights or actions.

 

Compensation

The client agrees to indemnify MARVILLA, its affiliates, suppliers, vendors and consultants for any action, demand or claim (including attorneys' fees and court costs) arising from any breach by the client of this agreement; including, without limitation, any of those arising from:

1. Any aspect relating to the use of the Website www.marvilla.mx/
   
   
2. The information contained or available on or through said site or of insults, defamation or any other conduct in violation of this agreement by the client in the use of the indicated Website.
   
   
3. Violation of applicable laws or international treaties relating to copyright or intellectual property, contained or available on, or through, said Website.
   
   

Others

If any provision of these Terms and Conditions is unlawful, void or unenforceable in any jurisdiction, it will not affect: (i) the legality, validity or enforceability in such jurisdiction of any other provision of this agreement; or (ii) the legality, validity or enforceability in any other jurisdiction of that or any other provision of this agreement.

MARVILLA may not exercise any of the rights and powers conferred in this document, which shall not in any case imply the waiver of the same, except for express recognition by MARVILLA, or prescription of the action corresponding to each case.

The headings of the clauses are incorporated herein only for convenience and for better handling, so they will in no way be considered for the purposes of their interpretation, nor will they affect the obligations contained therein.

These Terms and Conditions of Use and the Privacy Notice, as well as any modifications and/or legal notices published or communicated, from time to time, by MARVILLA through the Website, constitute the entire agreement between the client and MARVILLA in relation to the Services offered by MARVILLA through the Website.

Last Update Date

Please be advised that the Terms and Conditions were modified on January 1, 2024